Customer Care Representative

Job Title:              Customer Care Representative
Department:         Corporate
Location:              1826 Claiborne Avenue, Shreveport, LA 71103
Wage Category:   Non-Exempt; $18/hour
Reports To:          Director, Customer Solutions

Duties include but are not limited to:

• Deal directly with customers either by telephone or face-to-face
• Respond promptly to customer inquiries, handle and resolve customer complaints, and follow up on customer interactions
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Set up new customer accounts and keep accounts up to date
• Provide quotes and process orders
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated person
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Maintain customer databases
• Communicate and coordinate with internal departments

Key Competencies:

• Interpersonal and listening skills
• Communication skills – verbal and written
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Customer service orientation
• Adaptability and initiative

Qualifications:

• Associates Degree or relevant experience
• Thorough knowledge of LAB products, customer base, and procedures a plus
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type
• Numeric, oral and written language applications
• Preference given to qualified visually impaired individuals