Job Details
Headquarters – Shreveport, LA
Full Time
Description
Title: Network Administrator
Department: Information Technology (IT)
Location: Headquarters: 1826 Claiborne Avenue, Shreveport, LA 71103
Wage Category: Exempt
Report To: Director, IT
Duties include but are not limited to:
- Basic network/systems/security hardware, software, and policies management and administration.
- Basic administration of servers, virtual environment, SAN/NAS, and backup systems.
- Responsible for capacity, storage planning, and hardware performance.
- Maintains and deploys physical and virtual Windows and Linux servers, including operating system installations, configurations, and security patches.
- Monitor the firewall portal for unauthorized access and unusual activity.
- Application and infrastructure monitoring, alerting, troubleshooting, and escalation.
- Updates IT documentation of servers and network infrastructure.
- Provides basic support of the networking infrastructure including ongoing performance tuning, hardware upgrades, and troubleshooting as required.
- Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
- Responsible for the maintenance, configuration, and reliable operation of computer systems.
- Perform hardware, software, and network equipment installations.
- Perform desktop and network performance monitoring to address latency issues, conflicts, or other performance issues.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
- Lead desktop and helpdesk support efforts, ensuring all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions.
- Other duties as assigned.
Qualifications
- Bachelors Degree or equivalent.
- Must have a strong hands-on/technical knowledge of Microsoft Windows technologies such as Exchange Server, Windows Server, Active Directory, DHCP, DNS, WSUS, and RDP.
- Must have a basic understanding of Linux technologies such as Proxmox, Grafana, UFW, etc.
- Strong knowledge of core network technologies such as OSI, LAN/WAN, subnets, firewalls, VPNs, SSL, HTTP/S, FTP, routers/switches, and wireless.
- Must have a working knowledge of other IT infrastructure technologies like storage area networks (SAN), virtualization, fiber optics, and VoIP.
- Must have a good understanding of user environment management, including desktops/laptops, profile management, software delivery, windows updates, anti-virus, imaging, etc.
- Experience with scripting and automation tools.
- Knowledge of implementing and effectively developing helpdesk and IT operations best practices.
- Microsoft Office knowledge is required.
- Ability to work independently or in a team, taking appropriate actions in the accomplishment of duties and projects.
